There are several online channels you can access for more assistance.
GnuCash has several mailing lists:
User List
<gnucash-user@gnucash.org> - User questions and discussions. The
developers and many very helpful users “hang-out” here.
Development List
<gnucash-devel@gnucash.org> - Discussion of issues related to the design and development
of GnuCash and submission of patches.
Or you can chat live with the developers on IRC. Join them on #gnucash at irc.gnome.org.
The GnuCash web site
has more details on these channels. You will also find pointers there
to additional useful resources such as the GnuCash wiki
and bug tracking system.