2018-07-19 GnuCash IRC logs
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08:49:49 <warlord> .
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12:14:08 <RASSRQ> We are converting to GnuCash and using it to create invoices. Our invoices must include an 'Outstanding Balance' which is then added into the new charges to produce a total-amount-owed. However, I see no way to include a customer's outstanding balance on an invoice. Advice on how to accomplish that will be GREATLY appreciated.
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12:40:07 <jralls> RASSEQ: I don't know the answer to your question but I also don't want you to think you're being ignored. You'll find more people who are familiar with the business features on the gnucash-users mailing list, https://lists.gnucash.org/mailman/listinfo/gnucash-user.
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13:37:09 <warlord> RASSRQ: Thats what the Customer Report is for, to summarize all Invoices and Payments and provide an overview of "total owed".
13:37:39 <warlord> It is, by GAAP, incorrect to add an outstanding payment due from a previous invoice onto the balance of a new invoice..
13:38:14 <warlord> (unless you wind up treading that amount-due as a "transfer" from the old invoice to the new invoice --- but gnucash does not support that)
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14:11:10 <RASSRQ> WARLORD: Thank you. I believe you re GAAP, but any chance you could point me to documentation to that effect so I can prove it to the others who clamor for the outstanding balance on the invoice?
14:11:41 <RASSRQ> JRALLS: Thanks for pointing me to the gnucash-user mailing list. Much appreciated
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14:30:18 <warlord> RASSRQ: I dont have a good pointer for you, I'm afraid. Why doesn't the Customer Report solution work?
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15:38:24 <RASSRQ> WARLORD: Using the Customer Report works for me and is what I and others suggested. However, before converting to GnuCash, the company invoices were done on Excel and those included an outstanding-balance amount, so it's now firmly in the owner's head that having to send the customer 2 different documents is less clear and less convenient for the customer and therefore unacceptable. I think that opinion is somewhat justified.
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15:47:41 <jralls> RASSRQ: Oh well. You can always copy and paste the invoice into a word processor and add the line from the customer report, but as warlord already explained it's not the way GnuCash works. If the word processor work around is too much trouble then GnuCash isn't for you.
15:48:59 <jralls> RASSRQ: Or you can hire a Scheme programmer to change the report for you. No, we don't maintain a list of Scheme programmers for hire.
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20:18:05 <fell> RASSRQ: I see more and more companys attaching a transaction report of the clients account when sending invoices.
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