2016-03-09 GnuCash IRC logs
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12:47:44 <CopeIam> newby here. anyone out there that can help with gnucash reports crashing?
12:49:14 <CopeIam> I cannot run any reports. gnucash crashes instantly upon report request
12:49:43 <Mechtilde> whoch OS
12:49:50 <Mechtilde> which version of gnucash?
12:52:08 <CopeIam> win 10
12:52:13 <CopeIam> 2.6.11
12:53:01 <CopeIam> program is on c drive
12:54:22 <CopeIam> I can run Receivable Aging
12:57:36 <CopeIam> Hear is an error report? or trace? * 16:09:12 WARN <gnc.app-utils> Could not spawn perl: Failed to execute child process (No such file or directory)
13:01:01 <CopeIam> after gnucash crashes and i run it again i get a message that says something to the efect that another session is already running.
13:01:34 <CopeIam> options are offered and I seclect run anyway.
13:13:02 <CopeIam> OOPS! I mentioned above that the program is on c drive but gnucash financial data and log are on f drive. I've never had an issue with this that a restart couldn't fix but thought I'd toss it out there too.
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14:00:34 <CopeIam> while i'm waiting does anyone use ubuntu 14?
14:07:23 <warlord> CopeIam: The perl issue is a red herring and has nothing to do with reports.
14:07:28 <warlord> Is there nothing else in the gnucash.trace fle?
14:07:29 <warlord> file
14:09:19 <CopeIam> warlord - i'm not sure. the one i posted here is just one of many with the same info.
14:09:36 <CopeIam> what were you thinking would be there?
14:09:46 <warlord> A scheme stack trace
14:10:04 <CopeIam> i'll check another trace file.
14:10:27 <warlord> Check the most recent (or second-most-recent) -- the one from the crash
14:10:41 <CopeIam> ok stand by
14:10:50 <warlord> (and if you see it, do not copy-and-paste it here -- use pastebin and then post the pastebin URL here)
14:15:24 * warlord has to leave in about 10-15 minutes
14:15:43 <CopeIam> ok. i'm hurring
14:16:40 <warlord> Just crash gnucash and then look at the most recent one :)
14:16:55 <warlord> The lock-file is an expected side effect if gnucash exits uncleanly
14:18:27 <CopeIam> can't remember how i got to the trace file i posted
14:19:09 <warlord> http://wiki.gnucash.org/wiki/Tracefile
14:19:31 <CopeIam> got it. not sure how to do pastbin?
14:19:42 <CopeIam> i'm a newbie
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14:22:44 <CopeIam> http://pastebin.com/J7QDBVsJ
14:23:00 <warlord> Nope
14:23:06 <warlord> Not a scheme stack trce
14:23:07 <warlord> trace
14:23:33 <CopeIam> is there another area i need to look?
14:23:51 <warlord> If there is a scheme stack trace it should go into that file.
14:24:10 <warlord> Did reports ever work for you? Is this a new installation?
14:24:33 <CopeIam> yes. reports worked fine last month.
14:24:54 <warlord> Okay, what changed between last month and this month?
14:25:12 <CopeIam> went to vs 2.6.11
14:25:37 <warlord> Ah, so you upgraded gnucash... from what version did you upgrade?
14:26:08 <CopeIam> seems like the one just before .11
14:26:17 <CopeIam> i try to keep it current
14:27:35 <warlord> From .10?
14:27:38 <warlord> or .9?
14:27:53 <warlord> Could you try downgrading gnucash to see if it works again?
14:27:53 <CopeIam> I want to say .9
14:28:07 <CopeIam> would i need to uninstall .11?
14:28:25 <warlord> Actually, another thing to try is uninstal .11 and then re-install .11
14:28:35 <warlord> Then, if that doesn't work, uninstall .11 and install .9
14:28:44 <warlord> You wont lose your data
14:28:56 <CopeIam> I was thinking that. was my next question. and you answered that too.
14:29:09 <warlord> it's a common concern
14:29:09 <warlord> :)
14:29:26 <warlord> I'm afraid I need to leave now; wont be back online until 10pm EST
14:29:29 <CopeIam> i'll do the unistall and reinstall. and check back later. thank you for your time
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14:30:00 <warlord> hopefully jralls will pop up and be able to help take over.
14:37:52 <warlord> gotta run.
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17:20:23 <Robert_p_r> Just wanted to let someone know that the SourceForge download for .dmg either does not work or is too complicate to figure out. I spent more than half an hour without success. The Github link on flawlessly, downloading in less than a minute. Please put this option on your download page it will save others the agony and frustration dealing with the SourcForge mess.
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