2015-08-24 GnuCash IRC logs

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14:53:29 <parap> Could i get some help with price editor on the mac os x?
14:56:10 <warlord> parap: what kind of help do you need?
14:57:48 <parap> I'm following the GnuCash guide on setting a share price. I open price editor (having used AMZN as an example like in the guide). However whenever I press get quotes I get "There was an unknown error while retrieving the price quotes."
14:58:35 <parap> I have tried reading the mailing list but the replies are mainly for linux or windows os
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15:01:08 <warlord> parap: did you install F::Q?
15:02:33 <parap> yep. as per the instructions in the guide. And when i type "perldoc Finance::Quote" in terminal I get the documentation
15:03:23 <parap> However I cannot run ""gnc-fq-update" although Im not sure if this is linux specific
15:05:14 <warlord> Why can you not run that?
15:05:26 <warlord> (it's not linux-specific)
15:05:38 <warlord> parap: jralls is the local mac guy
15:06:03 <parap> Well I'm not sure how to. I type it into terminal but I get this message "command not found"
15:13:21 <warlord> parap: you need to type the full path, like /Applications/GnuCash.app/....
15:14:34 <parap> ahh ok
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15:14:48 <parap> I've managed to make it work
15:15:31 <parap> When I run it it says "Finance::Quote is up to date (1.38)"
15:16:18 <parap> Unfortunately I still get "There was an unknown error while retrieving the price quotes."
15:21:26 <warlord> Okay, now try running gnc-fq-dump with your configured quote source and symbol.
15:23:44 <parap> That works fine
15:23:57 <parap> I get the correct price
15:25:15 <parap> Sorry could I also correct the error i get. It actually say "There was a system error while retrieving the price quotes"
15:25:35 <parap> It works with the command line in terminal, but not in GnuCash with the price editor
15:25:42 <warlord> Did you restart gnucash after you updated F::Q?
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15:26:30 <parap> yes
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15:26:36 <parap> but i can do it again
15:26:38 <parap> one se
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15:27:18 <parap> Done. Same issue after restarting
15:27:41 <warlord> What quote source do you have configured in gnucash?
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15:28:35 <parap> Yahoo_Europe
15:28:44 <parap> As its a stock exchanged on the LSE
15:28:48 <parap> RMG.L
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15:30:02 <warlord> And can you pastebin the output you get from your gnc-fq-dump command (and please include the command line)
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15:30:11 <parap> when I type: "sudo '/Applications/Gnucash.app/Contents/Resources/bin/gnc-fq-dump' yahoo_europe RMG.L" in terminal it works fine
15:30:14 <parap> of course
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15:31:07 <parap> would you like the output when I have the source and stock entered too?
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15:31:46 <warlord> Yes, I'd like to see the output from gnc-dq-dump, please?
15:32:05 <parap> http://pastebin.com/6nB5fNW2
15:32:48 <parap> http://pastebin.com/qw5bN0U3
15:33:07 <parap> The second one is the output when the Source and Symbol is configured
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15:34:33 <warlord> Okay, that definitely shows that it's working properly.
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15:36:19 <warlord> And you have the Security set as RGM.L and the quote source as Yahoo Europe in GnuCash?
15:37:01 <parap> Yep. RMG.L
15:37:10 <warlord> Next thing to try: Can you run gnc-fq-helper in that same directory?
15:38:21 <parap> http://pastebin.com/z75DBt0f
15:38:28 <parap> There is an error when I do this
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15:44:34 <parap> ok. So I've installed the the Date::Manip module. This has made it work!!!!!
15:47:16 <parap> Thanks guys
15:47:47 <parap> The tip about using the gnc-fq-helper to find the issue helped
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16:48:15 <jralls> warlord: Until 2.6.8, head straight for Date::Manip when there are F::Q problems. Applies to all platforms.
16:50:13 <jralls> warlord: Funny what "local" means in this networked age. From Kyoto to Edinburgh the long way around makes no difference.
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