2014-06-19 GnuCash IRC logs

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12:18:07 <test> hello! I am trying to establish an OFX direct connection with my bank, but I continue to receive the bad password error:
12:18:37 <test> 10:27:28 Status for signon request: Signon invalid (Code 15500, severity "ERROR")
12:18:37 <test> The user cannot signon because he or she entered an invalid user ID or password.
12:18:37 <test> 10:27:28 Status for account info request: Signon invalid (Code 15500, severity "ERROR")
12:18:37 <test> The user cannot signon because he or she entered an invalid user ID or password.
12:18:37 <test> I have attempted to use my username, my email, and both my PIN and password to access this, with no luck. How should I proceed?
12:19:12 <test> does gnucash support special characters in passwords, and passwords over ten characters?
12:23:19 <jralls> GnuCash just passes the string on to the OFX server. Have you successfully connected using other software?
12:24:27 <jralls> Is your bank listed in http://wiki.gnucash.org/wiki/Setting_up_OFXDirectConnect_in_GnuCash_2#Where_to_find_connection_info ?
12:24:57 <jralls> I should have said, is it listed at either of the two links at that URI.
12:25:56 <test> yes
12:26:50 <jralls> Yes what? You've connected with other sw or it's listed at one of the OFX info links?
12:28:19 <test> other than mint.com, no. yes, it is listed
12:36:37 <jralls> Mint.com uses OFX Web Connect, which GnuCash doesn't support. The best advice we can offer is to follow carefully and exactly the instructions on those two OFX Direct information web sites. If that doesn't work, you can try contacting your banks tech support; it might be necessary to tell them that you're using Quicken as few are willing to support any other software.
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13:50:53 <test> so I have been able to update my accounts via gnucash, but I'm not seeing it refresh at all... does anyone have any thoughts?
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17:17:38 <mlf> update: created a new file and account trying to produce a test case for the previously mentioned reconcile double click behavior, but was unable to replicate the the issue. When I switched back to my main file, double click seems to be operating normally again. Still no clue how I got to that state to begin with, but at least I know how to clear it now. :)
17:19:20 <warlord> good to hear.
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